To kick off the project, I worked with the CFO, CLO, and on-site stakeholders to determine the scope and requirements of the portal. Using user journey mapping, we identified key workflows for bank tellers, ensuring that every step met KYC and regulatory compliance. These workshops provided a clear structure for both the front-end and admin systems, aligning stakeholders on project goals.

The teller portal was a completely new system for Transfer Galaxy’s banking partner, and I was tasked with translating their branding and visual style into a lightweight, web-based interface. The company’s in-house designer provided branding guidelines, which I adapted to meet the unique needs of this web-based solution—a departure from their existing app-focused design work.

Considering the target market and the system’s offshore use, I prioritized low-bandwidth delivery. This involved styling elements in code rather than relying on heavy graphics, leveraging my background as a developer to make smart, lightweight choices that ensured performance across varying connection speeds.

Testing the system also presented unique challenges, as the users had a very low level of English proficiency. I conducted remote usability tests, focusing on universal design principles such as intuitive icons, clear call-to-action buttons, and simplified workflows. This ensured the system was accessible and easy to navigate for the bank tellers who would use it daily.

For the accompanying admin system, I maintained the same focus on clarity and efficiency, designing interfaces for managing money movement and reconciliation that were both functional and user-friendly. Together, these systems addressed the distinct needs of both customer-facing and backend users, delivering a cohesive and effective solution.

As the design phase progressed, I transitioned into a project management role to ensure the successful implementation of both the teller and admin systems. For the bank teller portal, we collaborated with an external developer to build the frontend. I provided detailed handovers and regular feedback to maintain alignment with the design vision, ensuring the final product met both user and technical requirements.

For the admin system, I worked directly with Transfer Galaxy’s CTO to plan and manage its delivery. Together, we broke down the complex requirements into manageable chunks, creating clear, actionable tasks for the internal engineering team. This structured approach not only streamlined the development process but also ensured the team could execute efficiently and without confusion.

The close collaboration with both the external developer and Transfer Galaxy’s in-house team made for a smooth and pain-free delivery, resulting in a robust and cohesive solution that addressed the needs of both bank tellers and administrative staff.